Return Policy

We hope your experience and purchase have exceeded your expectations. If for any reason you are not satisfied, we will gladly accept your timely return for a refund within 30 days of the date we shipped your item. Any returned merchandise should be in the original unused condition, include the original packaging, certification and/or appraisal. When your order includes a laboratory grading report, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). No returns will be accepted without the original diamond grading report that came with the order or if it has been more than 30 days. Custom made rings are not eligible for return or refund. Items purchased on layaway or with Affirm financing are subject to a restocking fee. The specific terms are disclosed in the checkout agreements based on the item(s) you are purchasing. Mikado Diamonds is not responsible for lost, stolen, or damaged jewelry while in your possession. It is recommended to get the article insured as soon as it is received. Your purchase may be eligible for a free insurance appraisal which can be used to easily obtain insurance on your item. No returns will be accepted after 30 days from when we ship your order. No exceptions.

Diamond Grading Scale

Clarity enhancing a diamond improves the visual appearance of the diamond; however, the physical characteristics cannot be changed by this treatment. When an item is noted as clarity enhanced in the description and/or certificate it should be regarded as the visual clarity after enhancement and not as the intrinsic clarity prior to being enhanced. All of our diamonds are graded off of the IGL or EGL International scale, unless otherwise specified. This does not mean each diamond will come with an IGL or EGL certificate but that this is the scale on which our clarity enhanced diamonds are graded. GIA does not grade clarity enhanced diamonds so the IGL or EGL International scale has become the standard for clarity enhanced diamond grading. Diamond grading is subjective, and grades may differ from GIA grades.

Appraisal Disclaimer

These reports are not a guarantee or a certificate but an appraisal or invoice. The contents represent the opinion of the grader (Mikado Diamonds) at the time of the inspection. The recipient has the faculty to consult a credentialed Gemologist about the information contained herein. At the time of examination, the grading of gemstone was based on use of one or more of the following devices: 10X magnification, measuring device, electronic carat balance, light source, master comparison diamonds and ultraviolet light. Limitations may apply if gemstone is graded within setting.

Appraisals

Our appraisals go off the lab certificate of the loose diamond or ring, if provided. Otherwise, appraisals are based on the estimated retail replacement value. Appraisals are generated using Brite.co software and an optional insurance offer/quote may be included when you receive the appraisal.

Product Descriptions

Mikado Diamonds makes all reasonable efforts to display the products listed for sale as accurately as possible. We make every attempt to ensure that our online catalog is as accurate and complete as possible. To give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly. Cameras, photography environments and display properties of your computer monitor will affect colors you see on your screen. While Mikado Diamonds makes every effort to provide complete and accurate descriptions, Mikado Diamonds does not guarantee product descriptions and other content are accurate, complete or error free. While Mikado Diamonds makes every effort to ensure that our products are described and priced accurately, if an item is deemed to be priced incorrectly, Mikado Diamonds reserves the right to refuse sale of that item. If the pricing error is discovered after payment has been finalized, Mikado Diamonds reserves the right to cancel the sale and refund the transaction in full. If a product offered by Mikado Diamonds is not as described, your sole remedy is to return it in unused condition within 30 days.

In a case where a specified carat weight for the center diamond is not available, the replacement will not be less than the stated weight. If the specified color or clarity is not available, we will only substitute with items of higher quality. The stated carat weights for settings are estimates and may differ slightly from the stated weights.

Product Availability and Pricing

Data, including prices, may be inaccurately displayed on www.mikadodiamonds.com due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancelation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. We do not negotiate prices on our products and all our prices are final.

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our Diamond and Jewelry Consultants at info@mikadodiamonds.com, and we would be happy to help you make your choice.

Layaway Cancelation

A restock fee will be charged for any canceled or returned items purchased on layaway. Any layaway plan not paid in full after 6 months will be assessed a fee of 2.5% of the total price per month until the plan is paid in full. The additional fee of 2.5% per month starts accumulating 6 months after the layaway plan is initiated and each calendar month thereafter. All fees must be paid in full before the item is considered paid. Any fees accumulated on the layaway plan will be deducted from the refund amount for a canceled order, in addition to the restock fee. For payments more than 60 days old refunds may be issued by an alternative source, at the company’s discretion, such as bank transfer or check.

Financing Cancelation

A 10% restock fee will be charged for any canceled or returned items purchased with financing. Once the order is confirmed the restock fee is applied to any issued refund, for any reason. The purchase may be eligible for exchange without a restock fee. Please contact sales@mikadodiamonds.com for assistance with an exchange.

Shipping Insurance

Shipping insurance is provided for each shipment and covers the package while in transit. Mikado Diamonds is not responsible in any way for your item(s) after they have been delivered by the carrier (USPS or FedEx). If you have concerns about receiving your package you may consider upgrading your shipping to USPS Registered Mail at checkout. We request signature confirmation on all shipments over $250. Collection of signature is the responsibility of the shipping carrier.

Conflict Free

The diamonds offered for sale have been sourced from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. Mikado Diamonds hereby guarantees that these diamonds are conflict free based on personal knowledge and/or written guarantees provided by the supplier(s) of these diamonds.

Moissanite Weights

Unless otherwise noted, stated moissanite carat weight is based on diamond equivalent weight. For example, a 6.50 mm round diamond is approximately 1.00 carat. The actual weight of a 6.50 mm moissanite is approximately 0.88 carat. Please visit the Education Center for additional information regarding moissanite average carat weight (MOI) and their diamond equivalent weight (DEW).

Rhodium Plating

Rhodium plating of white gold jewelry (but not platinum) is a common trade practice. During production yellow gold is mixed with other white metals to produce a white gold product of the desired 10k, 14k or 18k purity. This product will still have a faint yellow tone which is why it is common practice to plate white gold jewelry in an expensive metal called rhodium. Rhodium is what gives white gold the bright shinny white color people are accustomed to seeing. Under normal conditions this plating should last several years and can be reapplied as needed to revive your piece of jewelry to look brand new again.

Sales Tax: Sales tax applies to orders shipped to or delivered in Nebraska only. No sales tax is collected for deliveries made to states outside of Nebraska.

Accessibility: Mikado Diamonds is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. Web accessibility is enhanced through accessiBe. As always, we are here to assist you via our online platform, by email, phone, or text messaging. If you have concerns regarding accessibility to www.mikadodiamonds.com please contact compliance@mikadodiamonds.com.

PRIVACY NOTICE

This privacy notice discloses the privacy practices for (mikadodiamonds.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is
used and with whom it may be shared.
2. Choices available to you regarding the use of your data.
3. The security procedures in place to protect against the misuse of your information.
4. How you can contact us to correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We use "Google Analytics" to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they sued prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

We use "Google Customer Reviews". To provide this service, cookies, web beacons or similar technologies may be placed on your browser by Google. Google may receive information about transactions conducted on mikadodiamonds.com. Google's ability to use and share information collected about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google from recognizing you disabling cookies on your browser.

Unless otherwise noted, we are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains.

If you choose, you can opt out by turning off cookies in the preferences settings in your web browser. For more information about Google Analytics, please visit Google Analytics.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Other Uses of Personal Information

We may use third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, web hosting, appraisals, fulfillment, assembly, marketing, mailing, reviews and emailing.

Children's Privacy

Our website is not directed toward children and Mikado Diamonds does not sell products for purchase by children. We do not knowingly collect information from anyone under the age of eighteen.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data) the information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Appraisals

Mikado Diamonds partners with BriteCo LLC to offer insurance appraisals. By making a purchase on www.mikadodiamonds.com that includes an insurance appraisal you are consenting for BriteCo LLC and its partner companies to contact you by SMS (text) message for marketing or other purposes delivered via an automatic telephone messaging system or other automated technology, at the telephone number(s) provided on your order even if you are on a corporate, state, or national Do Not Call Registry. This is not a condition to purchase any goods, services or property and you may revoke consent at any time by contacting privacy@mikadodiamonds.com. We respect your privacy. This information is retained by BriteCo LLC for the purposes of insurance appraisals. We do not sell this information to any third parties or vendors.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 402-650-2323 or email privacy@mikadodiamonds.com.